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We ship by United States Post Office Priority Mail. When filling out your order form please give us your physical address, not a post office box number. Unless otherwise noted all of our boots are used boots and will show signs of normal wear. We condition each pair of boots with essential oils and minerals to restore the leather, polish them and add new half-soles and heels if necessary.
Boots are sized the same as other footwear. If you wear a size 9 shoe, you should fit in a size 9 boot. The only issue is whether or not you have a high instep. If you do, you may have to go up a half size in order to get the boot on. That is your judgment. The size that appears most often in your closet is probably the size you want to order. If you need to be more precise, stop by a local shoe store and have them measure you exactly. Please note that we are not an online shoe store such as Zappos. Accordingly, we pay shipping costs only once.
There are no refunds. We offer exchanges and/or store credit. You must call or email within seven days of receipt to obtain a Return Authorization number. Boots received without a Return Authorization number become our property. Shipping charges are your responsibility. If this is an exchange, you must prepay KOWBOYZ for the subsequent return shipping. This is a standard charge of $25.00.